Refund policy

Thank you for choosing Embers Elements for your purchase. We value your trust in us and are committed to providing you with high-quality products and excellent service.

At Embers Elements, we strive to ensure that every item we deliver meets your expectations. Due to the nature of our business, we do not accept returns or offer refunds on orders, except as described for EU customers below. However, your satisfaction is paramount to us. If you have any concerns or issues with your order, please do not hesitate to contact us.

We are here to assist you and will do our best to resolve the issue promptly and to your satisfaction.

You can contact us via our Contact Form https://emberselements.com/pages/contact, or via email at emberselements@gmail.com

Your feedback is invaluable to us as it helps us improve our products and services. If you have any suggestions or comments regarding your experience with Embers Elements, we would love to hear from you.

Thank you for choosing us. We appreciate your support and look forward to serving you again in the future.

Customers in the European Union

EU customers may cancel an order at any time before it ships, and may return items within 14 days of receiving their order.

To return an item, contact us at emberselements@gmail.com before sending anything back. Return shipping is paid by the customer. Refunds are issued to your original payment method after we receive and inspect the returned items.

Handling of Pet Bowls and Diminished Value Deductions

You have the right to inspect and examine our copper and brass pet bowls at home in the exact same manner you would in a physical retail store (for example, by checking the size, weight, and material finish).

However, because our products are designed for food and water consumption, used bowls present a strict health and hygiene hazard and cannot legally or safely be resold to another pet owner.

Under EU consumer protection laws, you are legally liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their basic characteristics. Therefore, we apply the following deduction policy upon warehouse inspection:

• Unused & Pristine Condition (100% Refund): The bowl is returned clean, unwashed, and scratch-free in its original packaging.
• Used or Contaminated Condition (Up to 100% Deduction): If the bowl shows any signs of usage—including but not limited to food or water residue, animal saliva, pet hair, washing marks, interior scratches, or metallic tarnishing caused by liquid contact—the item's resale value is reduced to zero due to health, safety, and sanitation standards. In these circumstances, no refund will be issued, and a 100% diminished value deduction will be applied.

If a return is rejected due to hygiene contamination, we will provide photographic evidence and you may choose to have the item shipped back to you at your own expense.